SIMS Support

Personal Awareness Device · iOS App

Support active

Need help with your SIMS app or device? Browse the common questions below or reach out directly — we'll get back to you as soon as possible.

Contact us

Email support

support@sims.technology
We typically respond within 24–48 hours, Monday to Friday.
Compatibility

iOS requirements

SIMS requires iOS 15.0 or later. Compatible with iPhone 8 and newer. Bluetooth 4.2 or later required (all supported iPhones include this).

Hardware requirement

This app requires the SIMS personal awareness device. The app cannot function as a standalone tool — all sensing and detection is performed by the hardware device.

Good to know

SIMS is not an emergency service

SIMS alerts you when a person is detected approaching from behind and lets you send a text message with your location to contacts you choose — only when you choose to send it. SIMS does not contact police, medical, fire, or any other emergency service or authority. In an emergency, call your local emergency number directly.